Q. Where can I run a speed test ?
A. www.nperf.com or www.speedtest.net - different test servers can give different results. (always best testing using ethernet, especially for high speeds 500mb+
You can also test the speed of your internet connection coming into your home through the eero app.
Q. How can I achieve the fastest speed?
A. Ethernet cat6 or higher to a gigabit enabled PC will achieve the fastest possible speed.
Q. How can I extend my Wi-Fi coverage?
A. You can hire extra eero routers from Fibrus depending on your package or purchase aftermarket ones, these will increase your wireless coverage. If you have a 4th gen+ Amazon echo/pop, these units have eero built in when will extend your WIFI coverage. Details here
Q. My SkyQ is loosing/dropping connection on WIFI how can I fix this?
You need to change the frequency setting to a different one; Go to the settings on sky menu but don't select settings but type in 001 then select settings then select network scroll to right then down to bottom option which shows 3 frequencies. Scroll down to last one which is 40MHZ/CH 44 and select it then hit the confirm button at the bottom and that's it done. (provided by a member on the group).
UPDATE - same member - "I ended up phoning Sky and got speaking to an engineer, very helpful and talked me through different issues but bottom line he sent a Sky engineer out to my home and he installed a Sky booster free of charge. The 2.4ghz WiFi was apparently interfering with the Fibrus causing the problem but seems to have finally been sorted out now."
Alternately use a ethernet lead or powerline adapter to get around any Wi-Fi issues.
Q. How can I troubleshoot not being able to play games online with a console ?
The consoles should pick up your internet connection automatically, but sometimes games consoles lock themselves into your the previous internet provider settings, you will need to reset the internet settings on your console to resolve this.
A. Few things you can try, restart your router (give it 5-10mins before restarting to a different IP address and retry.
A. User on the group resolve a fix to this on their PS5 - "completely removed everything in network settings, then rebooted ps5 and router then added the wired settings manually ip address, subnet, dns etc""
A. Try changing the DNS settings on your ps4/5 once its connected to ethernet, change to 8.8.8.8 and 8.8.4.4 (internet settings)
LINK - epicgames.com/how-do-i-change-my-dns-servers-on-my-console
PlayStation
Press the PS button on your controller.
Go to Settings.
Go to setup internet connection.
Select WiFi or cable.
Select Custom.
Set IP address to Auto.
Set DHCP to Auto.
Set DNS to Manual and enter the following:
Primary 8.8.8.8
Secondary 8.8.4.4
Set MTU to Auto.
Make sure proxy is not being used.
Xbox
Press the Xbox button on your controller.
Go to Settings.
Select Network.
Select Network settings.
Select Advance Network settings.
Select DNS settings.
Select Manual and enter the following:
Primary 8.8.8.8
Secondary 8.8.4.4
Nintendo Switch
Go to Home.
Go to System Settings.
Go to Internet settings.
Select the network you are connected or the one you are trying to connect to.
Go to Change Settings.
Go to DNS settings.
Select Manual and enter the following:
Primary 8.8.8.8
Secondary 8.8.4.4
A. You can also try creating a new test profile and connect through that and see if that works.
Q. Why is my location showing up as a different location to where I'm currently?
A. Fibrus use a CGNAT configuration. IP addresses are shared with multiple customers. This may put you in a different Geo location that where you are. If you turn your router of for 5-10mins and back on, you will get a different IP address.
Q. I work from home and use a VPN. Will this be affected?
Some VPN’S will not work with the Fibrus standard package. If you choose the static IP address package, then you can access your VPN with your own supplied router unrestricted or use the new eero router.
Q. I am a heavy user. Fibrus, states unlimited usage, what is the fair usage policy?
A. Fibrus does not have a traffic management policy in place. The Fibrus systems do flag excessive usage. Fibrus will contact you if this is the case.
Q. Where can I find more information out on the provided eero routers?
On the group guides you can find all the details - https://www.facebook.com/groups/fibrususers/learning_content
Q. Does heavy rain affect your speed?
A. No, heavy rain does not affect your speed. High winds can influence your speed (overhead).
