Storm Éowyn Update
"After the unprecedented level of damage caused by Storm Éowyn on Friday, and ongoing weather warnings across the weekend, we’re aware that many of our customers are still without a broadband connection, either due to wider power outages, or damage to our fibre network.
We understand the importance of a broadband connection to our customers, their families, and businesses. Our teams have been working across the weekend, and will continue to work tirelessly to identify damage and restore service as quickly as possible.
Due to the level of damage experienced by utility providers across Northern Ireland in recent days, we’re currently unable to provide an exact date on when individual faults will be resolved.
How do I report an outage?
Further information on our current network outages is available at www.fibrus.com/storm If your area shows an outage, you don’t need to contact us - please be assured we’re working hard to fix the fault as soon as possible.
If you’re having connection issues but don’t see your area on the map, you can report an outage online.
My power has come back on, but my broadband hasn’t. What should I do?
Many of our customers have experienced loss of broadband connection due to power outages. If your power has been restored but your broadband connection is still down, please restart your router and make sure it’s plugged in and turned on.
For customers using the Nokia router, tips on how to fix your broadband connection can be found on our Help Page.
https://fibrus.com/help-nokia/broadband/fix-your-broadband/
For customers with the Amazon eero router, troubleshooting steps can be found here, or on the eero Mobile App.
https://fibrus.com/help-eero/broadband/fix-your-broadband/
If your broadband is still down after trying these troubleshooting steps, please report your outage at www.fibrus.com/storm
Thank you to all our customers for their understanding and patience".
