Rebooting or Resetting using the eero device
When you press the reset button on an eero you have 3 options: (1) Reboot, (2) Soft Reset, and (3) Hard Reset. (see picture below to find the reset button on the eero 6+/6e pro)
1. RebootA reboot will just restart your eero router without loosing any settings.
- You can reboot a specific eero by pushing the reset button once.
2. Soft resetA soft reset will clear all network configurations from the eero. This keeps the eero on your network and saves its logs and advanced settings such as IP reservations and port forwarding configurations.
How to soft reset your eero:
- Hold the reset button until its LED flashes yellow (approximately 7 seconds)
- Once it flashes yellow, release it.
- The LED will Flash white on initial boot up
- Flash blue as the eero establishes communication with the cloud, this could take up to two minutes.
- Return to solid white and show online in the app when connection is regained.
3. Hard ResetA hard reset will clear all network configurations, clear all user data and logs, and remove the eero from your network. If the eero has an active internet connection, you can achieve the same results by removing the eero from your network via the eero mobile app.
Note: If you perform a hard reset on your gateway eero (the one connected to your modem or upstream device), you will remove the entire network and all settings for that network.
How to hard reset your eero:
- Hold the reset button until the LED flashes red (approximately 15 seconds),
- Once it flashes red, then release it.
- The LED will Flash white on initial boot up
- Flash blue and stay flashing blue to indicate that the eero is ready to be set up again in the eero mobile app.
The reset button is located on the bottom of the eero Pro 6 and eero Pro 6E. It is a recessed, oval button. (see picture below).
Troubleshooting
If after two minutes the LED continues to flash blue or goes red, this may be due to the eero not receiving an internet connection. My network is offline. If you have an active internet connection, the eero might have been hard reset and will need to be added back to the network via the eero mobile app.
If you may need to hard reset a eero router if you can't access the eero app or if you have bought a 2nd hand eero and its still registered on another persons eero account.
